Quality

CERTIFICATIONS

Port Boulogne Calais has embarked on an ambitious certification programme.
 

Since May 2019, it has been the only European port to meet the standard of its management systems in terms of Quality, Environment, Health and Safety at Work and Food Safety in all its activities and sites.

Port Boulogne Calais has chosen to have a half-yearly rather than an annual audit to ensure the continuous improvement of its organisation to provide the best service to its customers and partners.

The Port will soon commit to a new approach to obtain the ISO 26000 standard on social responsibility to sustainably develop the reciprocal economy of the activities of our port communities.

• ISO 9001

Quality of service: Meeting your expectations Improving quality of service

certificate-iso-9001

• OHSAS 18001

Health and safety: Carrying on our business safely

certificate-ohsas-18001

• ISO 14001

EcoPorts: Controlling the impact of our activities on our work environment. The Port of Calais has been certified PERS ECOPORTS (Port Environment Review System) since 2010, as a reward for its efforts in the area of sustainable development. It was the first French port to obtain this certification.

certificate-iso-14001

• ISO 22000

Food safety: Ensuring the integrity of your products through our services

certificate-iso-22000

COMPLAINTS

Port Boulogne Calais has undertaken a continuous improvement initiative.

In order to continuously improve our services, our personnel are attentive to any comments or complaints you may have. They will make every effort to provide you with a fair and reasonable response.

Complaints will be processed by a member of the team by chronological order of receipt.

To avoid any doubt or misinterpretation of the complaint or the response we provide, all communications will be in writing.

The time required for a response may vary depending on the complexity of the research. However, we undertake to respond to you, in all cases, within a maximum period of twenty-eight working days.

Refer to the Contact/Complaints section

TO CONTACT US

BY POST

BOULOGNE CALAIS PORT

Customer Satisfaction

24 Boulevard des Alliés

CS 90283

62105 CALAIS Cedex

FRANCE

An acknowledgment of receipt will be sent within three working days notifying you that your letter has been received.

BY EMAIL

Your complaint can be sent by email:

satisfaction@portboulognecalais.fr

ONLINE

Refer to the Contact/Complaints section