Quality

Boulogne Calais Port has undertaken a continuous improvement initiative.

In order to continuously improve our services, our personnel are attentive to any comments or complaints you may have. They will make every effort to provide you with a fair and reasonable response.

Complaints will be processed by a member of the team by chronological order of receipt.

To avoid any doubt or misinterpretation of the complaint or the response we provide, all communications will be in writing.

The time required for a response may vary depending on the complexity of the research. However, we undertake to respond to you, in all cases, within a maximum period of twenty-eight working days.

Refer to the Contact/Complaints section

TO CONTACT US

BY POST

BOULOGNE CALAIS PORT

Customer Satisfaction

24 Boulevard des Alliés

CS 90283

62105 CALAIS Cedex

FRANCE

An acknowledgment of receipt will be sent within three working days notifying you that your letter has been received.

BY EMAIL

Your complaint can be sent by email:

satisfaction@portboulognecalais.fr

ONLINE

Refer to the Contact/Complaints section