Quality safety Environment policy
CERTIFICATIONS
Port Boulogne Calais has embarked on an ambitious certification programme in ordre to garantee the best quality service to our customers while ensuring the sustainability of our activities and the well-being of our teams
Since May 2019, it has been the only European port to meet the standard of its management systems in terms of Quality, Environment, Health and Safety at Work and Food Safety in all its activities and sites.
Port Boulogne Calais has chosen to have a half-yearly rather than an annual audit to ensure the continuous improvement of its organisation to provide the best service to its customers and partners.
The Port is committed to a new approach in order to obtain the ISO 50 001 standard relating to energy management, subject to major ecological challenges.
- ISO 9001
Quality of service: Meeting your expectations Improving quality of service
- ISO 14001
Controlling the impact of our activities on our work environment. The Port of Calais has been certified PERS ECOPORTS (Port Environment Review System) since 2010, as a reward for its efforts in the area of sustainable development. It was the first French port to obtain this certification.
Download ISO 14001 certificate
- ISO 22000
Food safety: Ensuring the integrity of your products through our services
Download ISO 22000 certificate
- ISO 45001
Health and safety: Carrying on our business safely
Download ISO 45001 certificate
COMPLAINTS
Port Boulogne Calais has undertaken a continuous improvement initiative.
In order to continuously improve our services, our personnel are attentive to any comments or complaints you may have. They will make every effort to provide you with a fair and reasonable response.
Complaints will be processed by a member of the team by chronological order of receipt.
To avoid any doubt or misinterpretation of the complaint or the response we provide, all communications will be in writing.
The time required for a response may vary depending on the complexity of the research. However, we undertake to respond to you, in all cases, within a maximum period of twenty-eight working days.
TO CONTACT US
- By mail
BOULOGNE CALAIS PORT
Customer Satisfaction
285 Avenue du Mérite Maritime
CS 90283
62105 CALAIS Cedex
FRANCE
An acknowledgment of receipt will be sent within three working days notifying you that your letter has been received.
- By email
Your complaint can be sent by email:
satisfaction@portboulognecalais.fr
