Quality
CERTIFICATIONS
Port Boulogne Calais has embarked on an ambitious certification programme.
Since May 2019, it has been the only European port to meet the standard of its management systems in terms of Quality, Environment, Health and Safety at Work and Food Safety in all its activities and sites.
Port Boulogne Calais has chosen to have a half-yearly rather than an annual audit to ensure the continuous improvement of its organisation to provide the best service to its customers and partners.
The Port will soon commit to a new approach to obtain the ISO 26000 standard on social responsibility to sustainably develop the reciprocal economy of the activities of our port communities.
- ISO 9001
Quality of service: Meeting your expectations Improving quality of service
- OHSAS 18001
Health and safety: Carrying on our business safely
- ISO 14001
EcoPorts: Controlling the impact of our activities on our work environment. The Port of Calais has been certified PERS ECOPORTS (Port Environment Review System) since 2010, as a reward for its efforts in the area of sustainable development. It was the first French port to obtain this certification.
- ISO 22000
Food safety: Ensuring the integrity of your products through our services
COMPLAINTS
Port Boulogne Calais has undertaken a continuous improvement initiative.
In order to continuously improve our services, our personnel are attentive to any comments or complaints you may have. They will make every effort to provide you with a fair and reasonable response.
Complaints will be processed by a member of the team by chronological order of receipt.
To avoid any doubt or misinterpretation of the complaint or the response we provide, all communications will be in writing.
The time required for a response may vary depending on the complexity of the research. However, we undertake to respond to you, in all cases, within a maximum period of twenty-eight working days.
Refer to the Contact/Complaints section
TO CONTACT US
BY POST
BOULOGNE CALAIS PORT
Customer Satisfaction
285 Avenue du Mérite Maritime
CS 90283
62105 CALAIS Cedex
FRANCE
An acknowledgment of receipt will be sent within three working days notifying you that your letter has been received.
BY EMAIL
Your complaint can be sent by email:
satisfaction@portboulognecalais.fr
ONLINE
Refer to the Contact/Complaints section
