To contact us / Complaints
Our teams are at your disposal to collect your remarks or complaints. They will strive to ensure a fair and reasonable answer. Your claim will be processed in order of arrival time by a team member . To prevent doubt or misinterpretation of the claim or of the response , all communication shall be in written . The necessary time limit to answer may vary depending on the complexity of the demand . However we will reply in any case within a maximum of twenty-eight days
- By mail:
Port Boulogne Calais
285 Avenue du Mérite Maritime
62105 CALAIS Cedex
An acknowledgment of receipt will be sent within three business days notifying you of the receipt of your mail.
- By e-mail:
Your claim may be addressed by e-mail to firstname.lastname@example.org
Complete the questionnaire below.
CS 90283 62105Calais CEDEX, France
An automatic reply will notify you that your message was well received.
If the reply given does not satisfy you, you are invited to send your request in writing to the Customer Satisfaction Department at the address indicated above.
A reply will be sent within a maximum of twenty-eight days.
Any claim must include your identity and your address.
If one of those elements is missing, the claim will not be processed.