Preparing your Calais/Dover crossing
The port of Calais is the 1st French port and 2nd European passenger port. It offers travelers, services and infrastructure acitivities to prepare your journey. Find out here all these services and all information on the preparation of your trip
The UK leaves the European Union and becomes a third country from 1/1/2021
What are the declarations requirements for travellers to the UK after 31/12/2020?
- Identity check: no change, passing through the port of Calais to get to the UK is already subject to an identity check for each traveller by the French and British police authorities.
It is recommended that you travel with your passport.
Warning: from 1/10/2021, a passport will become compulsory to travel to the UK
- Asset declarations: no change except for authorised quantities
- VAT recovery: automatic VAT recovery terminals (PABLO terminals) are installed in the immediate vicinity of identity control areas.
- Animal and plant health checks
Certain plants and plant products (flowers, fruit, vegetables, etc.) that may be vectors of disease will be subject to health checks when entering the European Union from the United Kingdom. A detailed list of the products concerned is provided in this guide (in French).
Import of animal products by travellers from the United Kingdom will also be subject to restrictions. Travellers will not be able to carry meat, meat-based products, milk and milk-based products in their luggage, for example.
Pets accompanying British travellers must meet all of the following conditions:
- Be accompanied by a person responsible for them
- Be no more than five in number, except in the case of dogs, cats or ferrets attending a competition, show or sporting event
- Travel with an accompanying document provided, completed and signed by a vet in the country of origin
- Be declared to customs for inspection
For travelers traveling with more than 5 animals, a passage through the veterinary inspection service (SIVEP) of the port of Calais on arrival in France is mandatory. An appointment should have been made with the SIVEP service before leaving the United Kingdom
Dogs, cats and ferrets from the United Kingdom must also:
- Be marked: Microchip under the skin or clearly readable tattoo applied before 3 July 2011
- Bevaccinated against rabies with a vaccination that is up to date
- Have undergone a laboratory blood test to check the effectiveness of the rabies vaccination. The blood sample must be taken at least 30 days after the rabies vaccination and at least 3 months before the date of travel. The test must be carried out in an EU-approved blood testing laboratory; a list of such laboratories is provided on the Europa website. The result of the test must be at least 0.5IU/ml. The result is valid throughout the pet’s life: it only needs to be carried out once, provided that rabies vaccinations are kept up to date (booster vaccinations when due).
- Have an animal health certificate – one for each pet – issued by an official vet established in the United Kingdom. The health certificate must be accompanied by proof of rabies vaccination, a copy of the blood test results specifying the date the sample was taken and a document certifying that the pet has been marked. The animal health certificate is valid for ten days from the date of issue for entry into the EU and must be produced at border controls within that period. The certificate is valid within the EU for four months.
Travellers to the United Kingdom will be subject to British rules on plant and animal health.
Calais offers up to 50 departures to Dover each day, 364/365 days a year (except on 25 December).
The ferry operators sell tickets from their ticket counters, 7/7, 24/24, in the lobby of the Car Ferry Terminal.
To book a ticket online, consult the ferry operators' websites.
The Calais facility provides three car parks tailored to your needs, reserved for passenger cars.
For passengers embarking for a cruise, please consult the "Leaving on a cruise" section.
P5 – Drop-off and short-stay car park - PAYING
- Direct access to the entrance of the Arrivals/Departures terminal
- The first 30 minutes are free
- Car park is enclosed and guarded
P6 – Medium- and long-stay car park - PAYING
- 2 minutes away from the Arrivals/Departures terminal
- The first 2 hours are free
- Accessible to all vehicles except caravans, light vans, motor homes and HGVs
- Car park is enclosed and guarded
P2 – Short- and medium-stay car park - FREE OF CHARGE
- Located at the end of the parking area, 5 minutes on foot from the Arrivals/Departures terminal
- Accessible to all vehicles except HGVs
- Parking is limited to a maximum stay of 7 days
- Open car park
- Regulated parking
Method of payment: automatic pay stations that accept change (in euros) or credit cards (with your parking ticket)
Cards accepted: Eurocard Mastercard, Carte Bleue CB, Visa.
No possibility of online booking
Download Parkings prices :
Vehicle and foot passenger check-in takes place at least 60 minutes before boarding (please allow time for checks by the French Border Police and the UK Border Force).
Vehicles: At the stall of your ferry operator
Foot passengers: At the ticket counter of your ferry operator in the lobby of the Car Ferry Terminal
After check-in, identity checks are performed at borders by the French Border Police and UK Border Force (UKBF).
NB: If you wish to access the terminal on foot beyond those checks, you must have your ticket and identification documents on you.
- What will be the declaration requirements for travellers to the UK from 01/01/2021?
Identity check: no change, passing through the port of Calais to reach the United Kingdom is already subject to an identity check for each traveller by the French and British police authorities.
NB: Passport mandatory from 01/09/2021
Declaration of goods: no change except for the authorised quantities. Please refer to the UK customs website.
VAT recovery: automatic VAT recovery terminales will be installed in the immediate vicinity of the identity control areas.
- Opening hours
The reception and information desk located in the lobby of the Car Ferry Terminal is open 7 days a week from 7:00 to 22:00.
These checks are carried out by the Immigration Service of the UK Border Force immediately after those carried out by the French Border Police.
There are restrictions on the transport of animals to the United Kingdom. It is recommended that you contact the ferry operator with which you are travelling.
The applicable formalities can be found on: www.defra.gov.uk
For pets: if you are travelling with a pet, it is imperative you consult the website of the British and French authorities before arriving at the port of Calais.
NB: If you are travelling with more than 5 pets, please come to the reception desk on the parking PO3.
- Services Points
There are three Service Points available in the pre-boarding area, with a rest area (toilets, showers, nursery), and vending machines selling hot drinks and snacks.
These services points are also equipped with free smartphone charging stations
- Space Lounge
A comfortable Space Lounge is also available with seating, games for young children, vending machines for drinks and treats and sandwiches... You will also have a picnic area on the outdoor terrace.
IMPORTANT: For your safety, you are requested to always use the designated footpaths.
- waiting area for regular bus lines
Waiting area dedicated to the passengers of the regular bus lines (type ouibus, flixbus, blabacar ...) in the cross-channel terminal hall in the immediate vicinity of the service of the coaches
- WiFi access is free
- Currency exchange
A currency exchange is located in the terminal hall
- Abris pour les vélos et les motos à proximité des lignes d'embarquement
- Animals areas
For our four-legged friends, several dog zones are set up near the boarding lines and services points and in the immediate vicinity of the building of the "pets controls" of the shipping companies.
Are you about to go to France? Here are some tips that will help you make the most of your trip!
- Drive on the right!
Keep your eyes on the road: your French friends drive on the right! Throughout your journey, keep in mind that you must always drive on the right. The same is true for roundabouts and motorways: priority is also given to vehicles arriving from the right. So always pay attention and everything will be... alright.
- Buy some Euros
France is part of the Euro area. Before you leave, we advise you to contact your bank or a foreign exchange counter to acquire euros. You should also ask your bank about the terms and conditions of payment by credit card within France: charges may apply.
- Electrical plugs & outlets
This is another detail that visitors often forget: mains outlets are not the same in France and the UK! We recommend you to purchase an AC adapter before you leave so that you can charge and connect your appliances anywhere in the country, as it may be difficult to find adapters on-site. Without an adapter, you can (temporarily) say goodbye to your phone, tablet and other electrical appliances.
- Safety first
A good traveller is one who travels safely. For the time being, the only insurance you MUST have when travelling in the European Union is third party liability insurance. We suggest you contact your insurer so that you can review the full details of your insurance coverage when travelling abroad. Check these items before you leave - and then, bon voyage!
- A bus shuttle service on request (fee-paying), only on July and August, isorganised from the terminal to the ‘Place d’Armes’ square (Calais North) and ‘gare de Calais-Ville’ station, and return to the terminal.
- Locat the bus stop
- Car hire
- Europcar France – Tel: + 33 (0)3 21 96 73 40
- Rent a Car – Tel: + 33 (0) 3 21 34 58 45
- ADA – Tel: +33 (0)3 21 96 36 12
- Euroto – Tel: +33 (0)3 21 96 36 12
- Numerous public transport
- Many possibilities are proposed to you for your travel in the town of Calais (bus, coach, Div’In, Majest’in, Vel'Inn, etc.).
- For any information: Espace Vivabus
- 68, boulevard Lafayette – 62100 Calais – FRANCE
- Tél : +33 (0)3 21 19 72 72
- If you are on foot
- View the foot bridge for access to the town
- At the Car Ferry Terminal
Hot drink and snack vending machines are available at the 3 service points in the pre-boarding area. Accessible 24/24.
A food truck service is available on waiting areas before boarding
- In the immediate vicinity of the Calais facility (approx. 20 min)
All types of meal service are available: fine food restaurants, traditional French restaurant/pubs, fast-food outlets and takeaways.
Find more information: Calais -Côte d'Opale Tourist Office.
- You can also consult the restaurant's map around Calais