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Our Quality, Safety and Environment (QSE) policy

Port Boulogne Calais has embarked on an ambitious certification programme to guarantee the highest quality of service to our customers while ensuring the sustainability of our activities and the well-being of our teams.

Since 2019, it has become the only European port to meet the standard for its management systems in terms of Quality, Environment, Health and Safety at work and Food Safety across all its activities and sites.

In 2025, our organisation obtained ISO 50001 certification, rewarding our efforts and commitment to reducing our energy consumption, thereby helping to reduce our environmental footprint. In four years, Port Boulogne Calais has reduced its greenhouse gas emissions by 25%.

Port Boulogne Calais has opted for a half-yearly rather than an annual audit in order to ensure the continuous improvement of its organisation and provide the best possible service to its customers and partners.

 

  • ISO 14001
    Environment: improving our environmental performance and thereby contributing to the UN Sustainable Development Goals (SDGs).
    View the ISO14001 certificate

 

 

 

 

Complaints

In our ongoing efforts to improve our services, our teams are available to listen to your comments or complaints. They will do their utmost to provide you with a fair and reasonable response.

Your complaint will be dealt with in chronological order by a member of the team.

To avoid any doubt or misinterpretation of the complaint or the response provided, all communication will be in writing. The time required to respond may vary depending on the complexity of the investigation. However, we undertake to respond to you in all cases within a maximum of twenty-eight working days.

Submit your claim by clicking here