{"id":8486,"date":"2025-03-21T10:23:47","date_gmt":"2025-03-21T09:23:47","guid":{"rendered":"https:\/\/www.portboulognecalais.fr\/about-us\/our-commitments\/our-quality-safety-and-environment-qse-policy\/"},"modified":"2025-12-08T17:22:41","modified_gmt":"2025-12-08T16:22:41","slug":"our-quality-safety-and-environment-qse-policy","status":"publish","type":"page","link":"https:\/\/www.portboulognecalais.fr\/en\/about-us\/our-commitments\/our-quality-safety-and-environment-qse-policy\/","title":{"rendered":"Our Quality, Safety and Environment (QSE) policy"},"content":{"rendered":"<div class=\"body\">\n<p><strong>Port Boulogne Calais <\/strong>has embarked on an ambitious certification programme to guarantee <strong>the highest quality of service to our customers <\/strong>while ensuring<strong> the sustainability of our activities<\/strong> and the <strong>well-being <\/strong>of our teams.<\/p>\n<p><strong>Since 2019<\/strong>, it has become the only European port to meet the standard for its management systems in terms of Quality,<strong> Environment, Health and Safety at work<\/strong> and<strong> Food Safety across all its activities and sites.<\/strong><\/p>\n<p>In 2025, our organisation obtained <strong>ISO 50001<\/strong> certification, rewarding our efforts and commitment to reducing our energy consumption, thereby helping to reduce our environmental footprint. In four years, Port Boulogne Calais <strong>has reduced its greenhouse gas emissions by 25%<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-6711 aligncenter\" src=\"https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/09\/certifications_bandeau-5-logos_2025-300x72.png\" alt=\"\" width=\"300\" height=\"72\" srcset=\"https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/09\/certifications_bandeau-5-logos_2025-300x72.png 300w, https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/09\/certifications_bandeau-5-logos_2025-1024x246.png 1024w, https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/09\/certifications_bandeau-5-logos_2025-768x184.png 768w, https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/09\/certifications_bandeau-5-logos_2025-1536x369.png 1536w, https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/09\/certifications_bandeau-5-logos_2025-2048x492.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Port Boulogne Calais has opted for a <strong>half-yearly rather than an annual audit <\/strong>in order to ensure the continuous improvement of its organisation and provide the best possible service to its customers and partners.<\/p>\n<ul>\n<li>ISO 9001<br \/>\n<strong>Quality of service: <\/strong>Meeting customer and user expectations and improving service quality<br \/>\n<a class=\"btn\" href=\"https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/11\/portboulognecalais-institutionnel-certificat-iso-9001.pdf\" target=\"_blank\" rel=\"noopener\">View the ISO 9001 certificate <i class=\"fas fa-file-arrow-down\"><\/i><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>ISO 14001<\/strong><br \/>\n<strong>Environment<\/strong>: improving our environmental performance and thereby contributing to the UN Sustainable Development Goals (SDGs).<br \/>\n<a class=\"btn\" href=\"https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/11\/portboulognecalais-institutionnel-certificat-iso-14001.pdf\">View the ISO14001 certificate <i class=\"fas fa-file-arrow-down\"><\/i><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>ISO 22000<\/strong><br \/>\n<strong>Food safety: <\/strong>Ensure the integrity of your products with our services.<br \/>\n<a class=\"btn\" href=\"https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/11\/portboulognecalais-institutionnel-certificat-iso-22000.pdf\">View the ISO 22000 certificate<i class=\"fas fa-file-arrow-down\"><\/i><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>ISO 45001<\/strong><br \/>\n<strong>Occupational health and safety:<\/strong> Carrying out our activities safely<br \/>\n<a class=\"btn\" href=\"https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/11\/portboulognecalais-institutionnel-certificat-iso-45001-1.pdf\">View the IS0 45001 certificate <i class=\"fas fa-file-arrow-down\"><\/i><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<ul>\n<li><strong>ISO 50001<\/strong><br \/>\n<strong>Energy management:<\/strong> Controlling our energy consumption<br \/>\n<a class=\"btn btn--primary\" href=\"https:\/\/www.portboulognecalais.fr\/wp-content\/uploads\/2025\/09\/certificat-50001.pdf\" target=\"_blank\" rel=\"noopener\">view the ISO 5001 certificate <i class=\"fas fa-file-arrow-down\"><\/i><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"body\">\n<hr \/>\n<h2 style=\"text-align: left;\">Complaints<\/h2>\n<p>In our ongoing efforts to improve our services, our teams are available to listen to your comments or complaints. They will do their utmost to provide you with a fair and reasonable response.<\/p>\n<p>Your complaint will be dealt with in chronological order by a member of the team.<\/p>\n<p>To avoid any doubt or misinterpretation of the complaint or the response provided, all communication will be in writing. The time required to respond may vary depending on the complexity of the investigation. However, we undertake to respond to you in all cases within a maximum of twenty-eight working days.<\/p>\n<p>Submit your claim by <a href=\"https:\/\/www.portboulognecalais.fr\/en\/contact-our-services\/\">clicking here<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Port Boulogne Calais has embarked on an ambitious certification programme to guarantee the highest quality of service to our customers while ensuring the sustainability of our activities and the well-being of our teams. Since 2019, it has become the only European port to meet the standard for its management systems in terms of Quality, Environment, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8396,"menu_order":200,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8486","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Quality, Safety and Environment (QSE) policy - Port Boulogne Calais<\/title>\n<meta name=\"description\" content=\"Certifications: The only European port certified to ISO 9001 (Quality), 14001 (Environment), 45001 (Health\/Safety), 22000 (Food) and 50001 (Energy). 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