Your question:
Where can I purchase a ticket?
You can consult our Calais-Dover crossing section/Book your crossing
Where can I park my vehicle during my stay?
Free parking for drop-offs and short-term parking is available in front of the ferry terminal.
The port of Calais does not have car parks for medium and long-term parking.
How long before boarding should I arrive?
You must check in at least 60 minutes before your ship’s departure time and 2 hours before departure, depending on the company, during busy periods (summer, end-of-year holidays, Easter). We invite you to consult the website of the company you will be travelling with.
How to get to the Port of Calais / Ferry Terminal?
You can consult our Access & Formalities section.
What are the formalities for travelling with a pet?
The transport of animals is highly regulated.
Find all the information in our section
Each ferry company has its own regulations regarding the transport of animals. We invite you to contact the company you are travelling with for more information.
What services are available at the port of Calais? (catering, currency exchange, Wi-Fi, toilets, etc.)
You can consult our Calais-Dover Crossing/Access and Formalities section.
What are the administrative formalities for travelling to the United Kingdom?
You can consult our section “What you need to know before booking your Calais/Dover crossing“.
Can I get something to eat at the port of Calais?
On the first floor of the Duty Free shop, enjoy the Calais Coffee Shop (sandwiches, pastries, soft drinks and hot beverages) and its relaxation areas with stunning views of the harbour.
Several “service points” with vending machines are also available.
Calais Coffee Shop opening hours: every day from 8.30am to 8.30pm.
What are the means of transport to get to the port of Calais?
Several means of transport are available to and from the port of Calais: free shuttles / taxis / bicycles
You can consult our “access & formalities” section.
Where to stay near the port of Calais?
A wide range of hotels of all categories are located in the immediate vicinity of Calais (approximately 10 minutes away).
To discover the entire range, visit the website:
How long does the Calais-Dover crossing take?
The ferry crossing takes approximately 90 minutes.
Where can I shop duty free?
You can consult our section “take advantage of duty free“.
Where should I go to claim back VAT on purchases made in France?
Once you have checked in and cleared border control, and before parking in your boarding lane, proceed to the French Customs building (follow the signs) where you will find the PABLO tax refund kiosks.
